No agent acts alone. Every action that changes the business waits here first.
Actions are proposed, held here, and only run once a person approves them. Reads flow freely; writes gate. This queue is the reason agents can be trusted with real work.
OrchestratorT1servicenow_change_create → ServiceNow · 4 min ago
Root-caused the Auckland ring congestion to a misconfigured QoS profile and wants to raise a standard change to correct it during tonight's window.
POST /change_request { "short_description": "Correct QoS profile on AKL-RING-04", "window": "02:00-04:00 NZST", "risk": "moderate" }
GovernanceT3gmail_send → Gmail · 18 min ago
Enterprise customer Northpower breached its availability SLA in June. The agent has drafted the credit notification with the calculated amount.
To: ops@northpower.example · Subject: "June SLA credit applied: $4,120" · Draft attached, credit auto-calculated from outage minutes.
Engineer CopilotT1confluence_page_update → Confluence · 1 hr ago
The core failover runbook still references the decommissioned 2019 firmware path. The agent wants to correct steps 6 to 9 based on last week's incident learnings.
PUT /wiki/RB-201 · replaces steps 6-9 · diff: -"fail to standby via fw 3.2 console" +"fail via orchestrator API, verify BGP drain first"