Custom

Cross-Domain Orchestrator

Custom agent·policy router + tools
Connected
T1 · Inline
Full fidelity·The agent's model and tool calls route through Sentry's gateway.
Accountable owner

R. Mehta

NOC operations manager

Boundary last reviewed Jun 2026

Blast radius

Change requests and incident state in ServiceNow. Cannot execute network changes itself.

Governance at Tier 1 · Inline

Full – approve, block or pause any action before it executes.

Running inside boundary

Every agent can be stopped instantly, from here, whichever harness it runs in.

Runs freely

Reads · logged, never queued

  • ✓Core / OSS-BSS / transport lookups (read)
  • ✓ERP read (15-min cache)
  • ✓Incident and change history read

Gates for approval

Writes · propose → human approves → run

  • ⏸ServiceNow change request (create / update)
  • ⏸Incident close or reassign

Refused at the tool call

Outside the declared boundary

  • ✕Billing database (attempt blocked Mon 17:30, on the audit trail)
  • ✕Direct network element commands
  • ✕Customer-facing communication

Approval activity

Open the full queue →

  • Raise change request CHG-88412

    servicenow_change_create → ServiceNow · 4 min ago · Medium risk

Audit history

This agent only · append-only
  • Tue 08:55Rejected: bulk-close 37 stale incidents (asked for per-ticket review)
  • Mon 17:30Blocked: attempted write outside declared boundary (billing DB)
  • Mon 14:02Approved: raise CHG-88317 for transport reroute